ON-DEMAND WEBINAR
Cancellation Tools That Increase Revenue and Direct Bookings
Original air date: July 11, 2024
Cancellation policies are rough, especially for last-minute situations. ResNexus Travel Protection is a limited warranty service that comes at no cost to your business, reduces your refund exposure, and allows your guests to book with confidence, especially with our new "Cancel for Any Reason" protection!
Who is this webinar for?
If you're trying to reduce cancellations, improve guest satisfaction, and increase direct bookings, this webinar is for you.
Whether you run a hotel, bed and breakfast, campground, or boutique lodging property, you'll learn how to implement flexible cancellation strategies that protect your revenue while meeting modern traveler expectations.
Key takeaways
Bookings aren’t guaranteed revenue: A reservation is only potential income until the guest arrives. With cancellation rates around 20%, properties need a way to protect revenue from last-minute changes.
Balance flexibility with profitability: Strict cancellation policies can turn guests away, while flexible ones can hurt your bottom line. Travel protection helps you offer flexibility without taking on the financial risk.
Offer flexible protection options: ResNexus Travel Protection includes options such as Sickness, Injury, or Travel Delay, as well as Cancel for Any Reason, giving guests confidence to book while protecting your business.
Get reimbursed while saving time:
When a guest cancels for a qualified reason, the reimbursement process is handled for you. Your guest gets refunded, and your business is reimbursed—without the administrative burden.
Watch the webinar
Chapters
0:00
0:55
3:29
5:37
8:54
13:22
16:46
18:44
20:46
Introduction
Bookings Aren't Guarantees
Why do guests cancel?
ResNexus Travel Protection
Three Great Protection Options
Reimbursement Process
How to Get Started
FAQ
Q&A
Frequently asked questions
Our webinar answers some of your most common questions about travel protection.
How does travel protection work?
Guests can add travel protection during booking for a small fee. If they cancel within the eligible timeframe and meet the requirements of their selected protection, they can apply for reimbursement through a link in their confirmation email. The request is reviewed and processed, and the property is reimbursed.
What is Cancel for Any Reason travel protection?
Cancel for Any Reason allows guests to cancel within 14 days of arrival for a partial refund (typically 75%), without needing to provide a specific reason. This gives guests maximum flexibility while still protecting your revenue.
How can I increase direct bookings for my hotels?
Offering flexible cancellation options like travel protection can increase guest confidence and encourage travelers to book directly instead of through OTAs. When guests feel protected, they are more likely to complete their reservation.
What should be included in a hotel cancellation policy?
A strong cancellation policy should clearly define deadlines, refund eligibility, and any penalties. Pairing your policy with travel protection allows you to maintain structure while still offering flexibility for unexpected situations.
Ready to get started?
ResNexus Travel Protection helps you offer the flexibility guests want while protecting your revenue from unexpected cancellations. It’s a smarter way to improve booking confidence and compete with OTAs—without increasing your risk.