ON-DEMAND WEBINAR
5 Must-Know Strategies about Hospitality Payments with Stripe
Original air date: Dec 4, 2024
Join us for this ResNexus webinar, where you'll learn proven strategies to protect your business, reduce chargebacks, and streamline the payment experience for your guests with insights from Stripe. Discover how modern payment solutions can help you attract more bookings, maximize guest spend, and stay ahead in the evolving hospitality landscape.
Who is this webinar for?
This webinar is designed for hotel, campground, vacation rental, and lodging operators who want to improve their payment processes and maximize revenue. If you’re looking to upgrade your hotel payment processing system, reduce risk, or implement best practices, this session will give you actionable strategies to move forward.
Key takeaways
Leverage "Point of Sale" Psychology: To maximize guest spend, the video suggests moving beyond just the initial booking fee. By integrating modern payment options at every touchpoint, you can significantly increase the "Total Guest Value":
Pre-arrival Upselling: Offering room upgrades or equipment rentals (like bikes or firewood) via automated emails before the guest arrives.
Frictionless Payments: Embracing modern options like Apple Pay, Google Pay, and "Buy Now, Pay Later" (Affirm/Klarna) can increase conversion rates by making the checkout process feel instantaneous and less financially daunting.
Watch the webinar
Chapters
0:00
3:35
8:54
11:26
16:53
24:50
36:48
Introduction
Boost Your Bookings: Embracing Modern Payment Options
Maximizing Guest Spend: From Pre-arrival to Check-out
Keeping Your Business Safe: Smart Approaches to Payment Security
Protecting Your Bottom Line: Understanding Chargebacks
Staying Compliant: Navigating Payment Regulations Made Simple
Q&A
Frequently asked questions
Our webinar answers some of the most common questions about hospitality payment solutions.
What is Stripe payments?
Stripe is a global payment platform that enables businesses to accept and manage payments online and in person. In hospitality, Stripe helps power modern hotel payment processing systems by supporting digital wallets, buy now pay later options, fraud-prevention tools, and secure transactions. Through the ResNexus integration, Stripe helps lodging operators simplify payments, improve security, and deliver a better guest experience.
How can hotels reduce chargebacks?
Reducing chargebacks starts with clear communication and strong processes. Hotels should clearly outline cancellation policies, charge guests at the expected times, and provide detailed receipts. Using strong customer authentication, maintaining proper documentation, and addressing guest issues during their stay can also significantly reduce disputes. When chargebacks do occur, responding quickly with organized evidence improves the chances of a successful resolution.
How can you increase your hotel ancillary revenues?
Hotels can increase ancillary revenue by offering additional products and services before and during a guest’s stay. The webinar highlights pre-arrival upselling—such as room upgrades, rentals, or add-ons—as a key opportunity. On-property, using seamless and contactless payment options makes it easier for guests to purchase extras like dining, activities, or services, increasing total guest spend.
Ready to get started?
Simplify your hospitality payment solutions and give your guests the seamless experience they expect. With ResNexus Payments powered by Stripe, you can accept secure payments online and on-site, reduce manual work, and unlock more revenue opportunities—all from one integrated system.